Returns & Shipping

Returns & Shipping Policy

We hope you love your Curve Theory pieces. If something isn’t quite right, here’s how we can help.

🔁 Returns & Exchanges (Canada)

  • No refunds. For eligible regular-priced items, Canadian customers may request an exchange or store credit within 10 days of purchase, delivery, or pick-up.
  • One-time exchange limit: Items may be exchanged once only.
  • Final sale: Sale/reduced items; lingerie, bralettes, jewelry, accessories, bags/purses; biker shorts; leggings.
  • Swimwear: Exchange or store credit only if the hygienic seal is intact and all other criteria are met.
  • Outside Canada: We’re not able to accept returns/exchanges from customers outside Canada (including the USA).

📨 How to start a return

  • Email hello@curvetheory.ca for pre-approval before sending anything back.
  • Items must be new: unworn, unwashed, tags attached, and accompanied by your receipt.
  • Customers cover return shipping; please use a trackable method (we aren’t responsible for lost return parcels).
  • After we receive your return, please allow 3–4 business days for a digital gift card (store credit), redeemable online or in-store.

🧾 In-store pickup: We’ll hold pickup orders for 10 days. After that, items return to inventory and a store credit is issued.

❌ Order cancellations

Orders can be cancelled only if they haven’t shipped. Email hello@curvetheory.ca. We process orders Tuesday–Saturday (closed Mondays). A 3% cancellation fee covers non-refundable payment processing.

🚚 Shipping

We ship with established, reliable carriers: Canada Post, UPS, FedEx, and Purolator. If any carrier has a service disruption (e.g., a strike), we’ll automatically use the next fastest option based on your address.

  • Free shipping on orders over $125 CAD (before tax) within Canada and the USA. Under $125: rates are calculated at checkout.
  • ⏱️ Processing time: 1–2 business days (Tuesday–Saturday). We don’t process or hand off parcels on Mondays.

🧮 How delivery times work
Total delivery time = Processing time (1–2 business days) + Carrier transit time (below).

Estimated carrier transit time (after we have handed your parcel to the carrier)

🇨🇦 Canada: Standard 2–9 business days after hand-off; Express 1–3 business days after hand-off.

🇺🇸 USA: Tracked 5–9, Expedited 4–6, Express 2–3 business days after hand-off.

“Business days” exclude weekends and statutory holidays.

ℹ️ Good to know

  • Delivery estimates at checkout come from the carrier and don’t include our 1–2 business day processing window.
  • After hand-off, delivery speed and timing are the carrier’s responsibility; dates aren’t guaranteed.
  • We aren’t responsible for carrier delays, lost/stolen packages (including porch theft), or customs inspections.
  • USA/international orders may incur duties/taxes per local laws (not collected by Curve Theory). If a package is refused/returned, any return shipping or brokerage fees are deducted from the refund/credit.

📬 Return address (use only after approval)

CURVE THEORY
5100 Maingate Drive, Unit 14
Mississauga, Ontario, Canada
L4W 1X6